FREQUENTLY ASKED QUESTIONS
Will I receive a confirmation of my order?Yes, you will receive a confirmation of your order by e-mail.
When will I receive my order?If you have ordered and paid for 17.30 and the items are in stock, we will pack and sent them the same day. When your order exactly will be delivered, depends on the carrier and is unfortunately beyond our control. In 98% of all cases a package is delivered the next day.
What are the shipping costs?You will see the shipping costs before you finish the order.
Why is the shipping weight higher than the actual weight of my package?
This is possible because your shipment is weighted in two ways: the actual weight and the volume weight. The highest of the two applies as weight for your shipment. The volume weight is calculated based on the dimensions of your shipment and a weight of 250 kg per m³ (length x width x height in meters = ? M³ x 250 kg or L x W x H in cm / 4000).
Are the prices mentioned including or excluding VAT?The prices mentioned in our webshop include VAT.
Can I have my purchase delivered to an address other than my own address?Yes that is possible. During the ordering process you can choose for 'send to another address'.
Do I receive a paper invoice?All orders and payments are fully digital. You will receive the invoice as an attachment in PDF via the email together with the confirmation.
When will I receive my money back from returned products?In most cases you will receive your money back within 14 days after returning.
Will I be reimbursed for the shipping costs if I return products?You will not be reimbursed for the shipping costs of the returned products.
Can my return shipment also be collected?No, it is only possible to return an order to us, always with original invoice and/or confirmation.
What should I do if a product is broken?Contact our customer service and we will help you.
Is it possible to have my product repaired by you?Yes, you should contact customer service.