We value your privacy and therefore only process data that we need for (improving) our services. Of course, we carefully handle the information we have collected about you and your use of our services. We do everything we can to guarantee the reliability, safety and integrity of the data collected by us.
In short, we protect your privacy in the following ways:
- Your personal information will never be available to third parties for commercial purposes;
- Your data is securely stored in a non-publicly accessible database;
- Your transaction details are sent encrypted over the internet;
- We only use your e-mail address to complete your order. We do not send offers, newsletters and other e-mails other than after your explicit consent;
- If you no longer wish to receive messages from Trinacria.nl, you can unsubscribe at any time by sending an email to [email protected]. We will then no longer send you mailings.
If you place an order with Trinacria.nl, we can ask you for the following information:
- Your name, address and telephone number. We use this information to handle the delivery of your order correctly;
- Your e-mail address, so that we can keep you informed of your order;
- Payment information, such as your credit card or bank account number. We use this information to complete your order;
- In order to store your shopping basket, we use a so-called cookie. This is only stored in one session; once you close your browser, the cookie is removed again.
About the data processing
Below you can read how we process your data, where we store it, which security techniques we use and for whom the data are transparent.
Our webshop is developed with software from Archimede Trading B.V.. Personal data that you make available to us for the benefit of our services are shared with this party. Archimede Trading B.V. has access to your data to provide us (technical) support, they will never use your data for any other purpose.
We use the services of Archimede Trading B.V. for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible.
We use the Worldpay platform to handle a (part of) the payments in our webshop. Worldpay processes your name, address and residence details and your payment details such as your bank account or credit card number. Worldpay has taken appropriate technical and organizational measures to protect your personal data. Worldpay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Worldpay will share personal information and information regarding your financial position with credit rating agencies.
All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of Worldpay's services for which they engage third parties. Worldpay does not store your data for longer than allowed by the legal deadlines.
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to enter your name, e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on their own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
If you place an order in our webshop, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also makes your details available to these parties.
Invoicing and accounting
For our records of our administration and accounting, we use the services of Archimede Trading B.V. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data are stored protected. Archimede Trading B.V. is obliged to observe secrecy and will treat your information confidentially. Archimede Trading B.V. does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
On the basis of a legal obligation, Archimede Trading B.V. can be asked to share your information in relation to tax or criminal investigation by the authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget you. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.
On the basis of the applicable Dutch and European legislation, you as a person involved have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to forget we administer anonymous data. You will receive all copies of the data in a data format that is readable for the machine we use within our systems. Besides this, you have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to have the data that we (let) process and relate to you as a person or can be traced back to you, inspected. Do you want to view your data or do you want to change it? Log in to Trinacria.nl with your personal username and password, then click on 'My details'. Here you can view and change your data.
You always have the right to have the data that we (let) process and relate to you as a person or can be traced back to you, adjusted. You can submit a request to us and you will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to have the data that we (let) process and relate to you as a person or can be traced back to you, limited. You can submit a request to us and you will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we (let) process and relate to you as a person or can be traced back to you, performed by another party. You can submit a request to us and you will receive a response to your request within 30 days. If your request is granted, we will send you copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Archimede Trading B.V.. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.
Use of session cookies
By using a session cookie we can see which parts of the website you have viewed during a visit. In this way we can adjust our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted when you close your web browser.
Through our website, cookies are also placed from the American company Google as part of the "Analytics" service. We use this service to keep track and to prepare reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so.
We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products. We have allowed Google to use the obtained analytics information for other Google services.
The information that Google collects is anonymised as much as possible. Your IP address is emphatically not given. The information is transferred to and stored by Google on servers in the United States. Google maintains the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.
Information about switching on and off and removing cookies can be found in the instructions and/or using the help function of your browser.